My Recruiting secret sauce for Avon

First you need to know how exhilarating it is to meet new people and make new friends. Think about that instead of "recruiting". Know in your heart that these actions and goals set forth can and will change lives for the better.
Script for Make Over - new lead -
Hi Sandy, this is Karen.
I am a unit leader with Avon here in (her area) the Mesa area. I just got a message that you are looking for a home based business. I raised 5 kids as an Avon Rep so Avon will work for you too! I am so excited to meet you! I get to be the one who does your training, which will only take about an hour of your time. Oh' by the way, I will need your hair color and eye color so that when I bring your free make over kit, I have the perfect colors for you! Please call or text me your availability. 480-262-3525 - Oh before I forget - When you call me, tell me at least one of your favorite Avon products. I will check to see that I have it in stock. I'll put it in your special kit I made just for you..


Psychological phrasing - never say If you are interested - If means you don't expect them to call. Use WHEN YOU CALL..... WHEN YOU TEXT ME... I used this in raising kids too - When you clean your room you get to.....
.
You get to is more fun than you have to.
.
. Subliminal suggestions: I was in the same boat....AVON WILL WORK FOR YOU TOO!.
mini makeover kit of lots of samples- they have to call you to give you their hair and eye color..
Hook = free product - this is cheap and worth the gas and time to bring it if they are going to sign..
I was giving out those black make up bags with travel samples and mascara, eye liner, eye shadow samples, blush samples, cleanser samples from Mark, and a real lipstick. I still give out the samples, However, now I save the make up bag or something special for when they place their first order on time and pay it ontime. Tell them that this can be theirs the day they submit their first order of 100.00 or more..because with anyone, when they earn it, they appreciate it more.
For a Male or Couple or someone who signed up for a Home Based Business: Hi - (name) I have a message here that you are interested in starting your own homebased business? Is that right?.
- Yes.
Let me just get the picture to see if you qualify - you want business where you can be your own boss?.
- Yes.
You don't want to punch a time clock?. - Right.
You want to set your own hours?. - Yes.
You would love it if you woke up one morning to find someone had placed an order on your website while you were sleeping?. - uh.....yeahhhhhh!.
You enjoy talking to people?.
-Yes.
Good - are you familiar with the term Social Media?. - Yes, I'm on Facebook and MySpace.....
That's awesome - we have apps for over 18 different social media for you to advertise your business!. -ok good.
Just wondering - what would you normally think it would cost to start your own business?. - About 500.00? So You could appreciate having a 6 billion dollar company backing you with state of the art online training that you could do while you relax in your recliner with your feet up? - Wow - yes! Well I happen to have all those luxuries, and it's tied to an amazing company called Avon.. - really?.
Yes -You know lots of men, women and even couples are enjoying the idea they can start their own home business for only 10.00 and have their website up and running within 24 hours. When would you like to meet? I have Wednesday at noon open or Thursday at 6 PM. how about now......
Remember.... No one can lay you off except yourself...walk boldly towards your dream, never deviating from tasks that will make you successful. Watch my EXCUSES video - I think you will enjoy it Karen S. Meyer, DSWA Certified Elite Leader Vice President, Meyer and Meyer Consulting, LLC Avon Representative - http://youravon.com/kmeyer2352 Shop my site! Ask me how to get a great discount! 480 262 3525

Two Turkeys are talking...one is an Avon Rep....

One turkey says, "...so I've got this problem with my skin..."

The Avon Rep turkey says, "girl.....you could use some ANEW....quickly!"

CAMPAIGN 24 HIGH SALES WINNERS * HOLIDAY SCHEDULES * WELCOME NEW REPS!

• CAMPAIGN 24 BILLS ARE DUE BY THANKSGIVING DAY!!  Our past due bill for our Unit is over 2500 - please do the right thing and get this paid.  Every week you don't, it grows by 5-10.00

 

• BECAUSE OF THE HOLIDAY SEASON SCHEDULING, OUR 25 SUBMISSION DAY IS THIS SATURDAY BEFORE 9 AM EST
• IF YOU NEED TO RUN THROUGH HOW TO PLACE AN ORDER, PLEASE CALL ME!! 480 262 3525.
• NEW HOLIDAY SCHEDULES BY RPS8 (we are rps8 pink) MAILING SYSTEM NUMBERS ARE FOUND HE

• RE:   http://www.youravon.com/REPSuite/resourcelibrary_RPSschedules.page
• 
  if you need to get a hold of me - text or email me at kdaymayday@gmail.com

a few of you have different RPS schedules - I will send you a separate email with the link and your RPS if this applies to you.

• My sales are up to an average of 500-700 - how? I follow all the suggestions in this little video - they all work famously!!!  
• http://meyer2consult.blogspot.com/    It's the first video you see.

HIGH SALES RESULTS FOR CAMPAIGN 24/26 TS

As always, with Avon - the fourth quarter is the most exciting.  You are performing such a a service to your community - you should really push the fact that Avon keeps you from fighting mall traffic and going out in the weather. I have one lady who does not have a car and also has been doing all her Christmas Shopping with me and she spends 200.00 every campaign.  She is so grateful for Avon.

Campaign 24 was our highest unit sales ever!  Our Unit did 5,834 in sales!  We had 12 Reps over 150.00 per order!  Congratulations to you all!

You are all winners because the money you make selling Avon will make your dreams come true!

So our two winners - heading up Arizona and California are.....drum roll!!!

Valerie Day - $858.00 National 24

from California

Valerie is not only an Avon lady, but she juggles two other jobs as a Hotel Concierge and is also a Rock Star.  She recently accepted a position to work at Robert Redford's Sundance Resort.  Most of her clients are housekeeping gals at the hotel (good idea, right?).  So our next Unit will be located in Utah. 

http://www.youtube.com/watch?v=YToJ-liUbrY

Shelley Pulve - 374.00 National 24

from Arizona 

Once more Shelley took the lead for Arizona!  Shelley now has 6 people in her unit.  Once she and her 6 do a combined effort of 1200, she will become an official Unit Leader!  Go team Shelley!  Shelley brings a lot of knowledge and experience to the table and always shows up and performs - She is present, focused and aiming towards her goals.   I had a dream the other night that she was on Say Yes to the Dress television show and told the world her wedding dress was from Avon dollars!

WELCOME NEW REPRESENTATIVES!!!

Please remember to have your bills paid by Thanksgiving Day

For Campaign 24

- Erica Connors, Gina Marsh, Tammy Balzer-Deffner, Lela Hoover, Cecilia Jimenez, Vanessa Lookingback, Christina Solis

For Campaign 25

- we have Rachel Gretton, Phuong Nguyen and Kerry Blair!

For Campaign 26

, so far, We have Dina Diaz-

I hope you all have a marvelous Holiday season.   Family is so important.  Sometimes I get a little melancholy wishing for the old days, but the blessing is that I have a good memory! 

Please drive safely and don't text or drink and drive...you don't want to miss out  on what is coming in Campaign 26 and 1, right? ;)

1 Karen Meyer $13,710 2 Frona M Willis $11,900 3 Tamara Ortiz $11,220 4 Linda M Scarpone $10,558 5 Bernadette Shaw $9,683 6 Laurel S Bronson $9,448 7 Linda A Pio $9,034 8 Cheryl Ardoin $8,742 9 Teri Morrison $8,426 10 Ruth A Springer $8,326		1 Karen Meyer $9,344 2 Bernadette Shaw $2,959 3 Jody Freed $2,100 4 Cheryl Ardoin $1,739 5 Lois Jeanne Johnson $1,713 6 Teri Morrison $1,671 8 Lucia H Di-giorgio $1,339 9 Blanca Rodriguez $1,329 10 Amapola Loya-mundo $1,315		1 Karen Meyer 21 2 Tamara Ortiz 15 4 Cheryl Ardoin 9 5 Frona M Willis 7 6 Alicia Chavez 7 7 Nubia D Garcia 4 8 Francisca M Martinez 4 9 Teri Morrison 3 10 Ryan Dimarino 3
1 Karen Meyer $13,710 2 Frona M Willis $11,900 3 Tamara Ortiz $11,220 4 Linda M Scarpone $10,558 5 Bernadette Shaw $9,683 6 Laurel S Bronson $9,448 7 Linda A Pio $9,034 8 Cheryl Ardoin $8,742 9 Teri Morrison $8,426 10 Ruth A Springer $8,326		1 Karen Meyer $9,344 2 Bernadette Shaw $2,959 3 Jody Freed $2,100 4 Cheryl Ardoin $1,739 5 Teri Morrison $1,671 6 Frona M Willis $1,064 7 Gina S Murdough $527 9 Tamara Ortiz $200 10 Beth A Brezinski $111		1 Karen Meyer 21 2 Tamara Ortiz 15 4 Cheryl Ardoin 9 5 Frona M Willis 7 6 Alicia Chavez 7 7 Nubia D Garcia 4 8 Teri Morrison 3 9 Bernadette Shaw 2 10 Dawn K Seagren 2
1 Shelley A Pulve $6,939 2 Lois Jeanne Johnson $5,769 3 Teresa Haaser $4,838 4 Jo Ann Gardner $4,820 5 Jamila Z Still $4,637 6 Jodie F Anderson $4,600 8 Gabriela Duran $4,538 9 Roberta L Hunt $4,316 10 Carolyn E Balady $4,303		1 Lois Jeanne Johnson $1,713 3 Lucia H Di-giorgio $1,339 4 Blanca Rodriguez $1,329 5 Amapola Loya-mundo $1,315 6 Rodney J Kitchen $1,240 7 Teri E Mikita $1,236 9 Julie Soward $1,190 10 June Kinsley $989		1 Francisca M Martinez 4 2 Ryan Dimarino 3 3 Shelley A Pulve 2 4 Lola L Porter 1 5 Cherie R Lough 1 6 Pamela S Coffman 1 7 Melissa Richardson 1 8 Vadis E Bonner 1
2 Ashley Lowe $3,100 3 Denise Russell $2,965 4 Arthur H Jones $2,930 6 Valeria A Escalante $1,649 7 Patricia Ramirez $1,513				1 David A Douglas 3 2 Ashley Lowe 1

FYI: Certain ranks, names, and values are not displayed based on the Representative publicity release setting. To change your publicity release setting for the next campaigns results, click here to update your preference.

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Results as of 11/26

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Karen S. Meyer, DSWA Certified Elite Leader

 

Vice President, Meyer and Meyer Consulting, LLC

Avon Representative - http://youravon.com/kmeyer2352

Shop my site!  Ask me how to get a great discount!

480 262 3525

To sign up to become a Representative: www.start.youravon.com use reference code: kmeyer2352

Invoice help or Customer Service: 1 513-551-2866

Ways to eliminate EXCUSES; made easy with AVON

Tired of excuses in your Avon business?

The one word that prohibits us from success is, "excuse".  Blame looks to the past, Responsibility looks to the future.  What are you doing now, to help your career, to service your clients, to help your representatives get success?

I made a video to help you with some of the excuses you may hear...or may have used yourself.  So in an introspective, look inside and figure out what you can do.....how you can take hold of the reins and move forward.

One of my District Sales Managers once said, "We do what we say, we never tell someone to do something we won't do ourselves and we fix what we break".  This is such awesome advice!

Anyway, I hope you enjoy this little video:  http://youtu.be/e_RGDd3s4Bg

AVON OPPORTUNITY VIDEO

I've had some great feed back about the Opportunity Video and the Video for pumping up your presence on the internet.

http://www.youtube.com/watch?v=2wsAp0CEKSg

Let me know if this clears anything up - when a prospect watches this, it seems to make the decision easier to choose Avon as their #1 choice for a home based business.

Campaign 24 - High Sales Winners - Our Unit - Welcome New Reps

NOTE - THIS IS A REPRINT OF THURSDAY NOV 14 EMAIL...

ARIZONA PEOPLE :)   CAMPAIGN 24 SUBMITS TOMORROW!  Make sure your orders are submitted by noon (EST) which is 9AM

If you can see the orders still in your system, you haven't submitted them yet.  Make sure you place an order for:

UNDER YOUR NAME

1) BOOKS for Campaign #26

2) BAGS (See sales tools/business tools)

3) DEMOS (See Demos and Samples)

* * * * * * * * *

High Sales for #23/25 TS

Congratulations to: 

Shelley Pulve - From Mesa, AZ - $323.00

Shelley has been a consistent high sales representative and has recently added 4 people to her Unit.  Other Congratulations are in order as she and Kevin have set the date to marry in December -

Claudia Gome from California with $285.00

Claudia is in our Trendsetter unit (Trendsetters are 2 campaigns ahead of us!)

Well wishes to all who worked hard this campaign.  It's about beating your own goals more than anything.

We need to have something we are working for, then set aside some of the earnings from your Avon every campaign where you can't touch it - pretty soon, you will have enough for the item you have been working for

Keep your eye on the prize....

New Reps on our team for 23 and 24!  Welcome new Representatives and Congratulations to their Uplines who are now Candidates for Unit Leader!

Candidates - you just need 5 people and yourself, all working together - total sales 1200 and you get promoted!!!

1KAREN MEYER
2SHELLEY PULVE
3PHOEBE NGUYEN
1KAREN MEYER
2SHELLEY PULVE
3CECILIA JIMENEZ
1KAREN MEYER
2SHELLEY PULVE
3VANESSA LOOKINBACK
1KAREN MEYER
2SHELLEY PULVE
3GINA MARSH
1KAREN MEYER
2TESS ZUFOLO
3ALICE GARCIA
1KAREN MEYER
2TESS ZUFOLO
3HELEN ZUFOLO
1KAREN MEYER
2TESS ZUFOLO
3MAXINE SALCEDO
1KAREN MEYER
2TESS ZUFOLO
3CHRISTINA SOLIS
 
 
1KAREN MEYER
2BRANDON BILINGS-REBER
1KAREN MEYER
2RAE-LYNN TAH
1KAREN MEYER
2ANNETTE RAVE
1KAREN MEYER
2TIFFANY MANSKER
1KAREN MEYER
2TONNA MANNIE
1KAREN MEYER
2AWILDA GONZALEZ
1KAREN MEYER
2DONNA M ENAS
1KAREN MEYER
2ERICA CONNORS
1KAREN MEYER
2LELA HOOVER

Our unit Rocks!  So glad you are all on my team!  We are going to forego a Unit meeting since we just had a District Meeting.  I do ask you to watch the Videos on Youtube.com  So watch for the links in the Gmail.com or go to www.meyer2consult.blogspot.com

for future updates! 

As always, email, text, call me - find me on Facebook under AVON SCOTTSDALE 85251 OR AVON DISTRICT 7291

Results as of 11/12

1 Karen Meyer $12,433 2 Tamara Ortiz $11,155 3 Frona M Willis $10,982 4 Linda M Scarpone $9,891 5 Bernadette Shaw $8,994 6 Laurel S Bronson $8,706 7 Cheryl Ardoin $8,423 8 Linda A Pio $8,206 9 Teri Morrison $7,905 10 Ruth A Springer $7,781		1 Karen Meyer $8,428 2 Bernadette Shaw $2,817 3 Cheryl Ardoin $1,957 4 Lois Jeanne Johnson $1,713 5 Jody Freed $1,612 6 Teri Morrison $1,533 7 Lucia H Di-giorgio $1,407 9 Blanca Rodriguez $1,282 10 Julie Soward $1,225		1 Karen Meyer 17 2 Tamara Ortiz 15 4 Cheryl Ardoin 8 5 Frona M Willis 7 6 Alicia Chavez 6 7 Nubia D Garcia 4 8 Francisca M Martinez 4 9 Teri Morrison 3 10 Jan E Agardy 3
1 Karen Meyer $12,433 2 Tamara Ortiz $11,155 3 Frona M Willis $10,982 4 Linda M Scarpone $9,891 5 Bernadette Shaw $8,994 6 Laurel S Bronson $8,706 7 Cheryl Ardoin $8,423 8 Linda A Pio $8,206 9 Teri Morrison $7,905 10 Ruth A Springer $7,781		1 Karen Meyer $8,428 2 Bernadette Shaw $2,817 3 Cheryl Ardoin $1,957 4 Jody Freed $1,612 5 Teri Morrison $1,533 6 Frona M Willis $1,161 7 Jan E Agardy $1,090 8 Tamara Ortiz $996 10 Gina S Murdough $76		1 Karen Meyer 17 2 Tamara Ortiz 15 4 Cheryl Ardoin 8 5 Frona M Willis 7 6 Alicia Chavez 6 7 Nubia D Garcia 4 8 Teri Morrison 3 9 Jan E Agardy 3 10 Bernadette Shaw 2
1 Shelley A Pulve $6,465 2 Lois Jeanne Johnson $5,245 3 Teresa Haaser $4,535 4 Jamila Z Still $4,465 5 Jodie F Anderson $4,462 6 Jo Ann Gardner $4,393 7 Gabriela Duran $4,337 9 Eleanor Richart $3,961 10 Roberta L Hunt $3,863		1 Lois Jeanne Johnson $1,713 2 Lucia H Di-giorgio $1,407 4 Blanca Rodriguez $1,282 5 Julie Soward $1,225 6 Teri E Mikita $1,215 7 Amapola Loya-mundo $1,057 8 Rodney J Kitchen $1,054 10 Cheryl Prather $982		1 Francisca M Martinez 4 2 Shelley A Pulve 2 3 Ryan Dimarino 2 4 Cherie R Lough 1 5 Melissa Richardson 1 6 Pamela S Coffman 1 7 Vadis E Bonner 1
1 Arthur H Jones $3,136 3 Ashley Lowe $2,748 4 Denise Russell $2,545 5 Maria C Basurto $2,081 7 Valeria A Escalante $1,528				1 David A Douglas 2 2 Ashley Lowe 1

FYI: Certain ranks, names, and values are not displayed based on the Representative publicity release setting. To change your publicity release setting for the next campaigns results, click here to update your preference.

Karen S. Meyer, DSWA Certified Elite Leader

 

Vice President, Meyer and Meyer Consulting, LLC

Avon Representative - http://youravon.com/kmeyer2352

Shop my site!  Ask me how to get a great discount!

480 262 3525

To sign up to become a Representative: www.start.youravon.com use reference code: kmeyer2352

Invoice help or Customer Service: 1 513-551-2866
Servicio al Cliente: 1- 513-551-40000
Missing Order: 1-888-540-2866
leadership Desk: 1-800-548-5690
Beauty Adviser Help: 1-888-340-2866
Fund-Raiser: 1-800-318-1399
Internet Issues: 1-888-514-2866
Product Information 1-800-445-2866
QuikPay Support: 877-784-5729
Pay your account by debit or credit: 1-800-782-7591

"You will come to know, that what appears today to be a sacrifice, will prove instead to be the greatest investment that you will ever make." (Gordon B. Hinckley)
  

Placing a first order with Avon - what is my 1st priority?

Sometimes the initial interview may be a little overwhelming.  I encourage my reps to take notes and the ones who do are able to set their goals and timetables in their lives to make Avon so easy!  But let's say, for example, that you need a refresher.
1) Your first job is to input as many names into your WEBOFFICE address book as possible.  Those names need phone numbers and email addresses - at the very least.  The more information you put, the more professional your invoice will look when you clip it to their bag on delivery day.
2) Deliver books by hand - not frisbee to driveways.  Please listen to your Unit Leader on this very carefully, as it impacts your ability to connect with customers. 
     a) Identify your customer and compliment her on her hair, jewelry, clothes or bag - whichever you honestly love.
     b)  After she identifies your compliment, and smiles, ask her, "Did you  know that Avon does jewelry, clothes or bag/shoes (whichever you complimented)?
     c)  Ask if "Would you allow me to give you a free sample and new catalog?"
     d)  Tell her you would love to give her free samples of anything that interests her.  You then ask for her email and/or phone number, "In the event that you have any questions about the products, I would love the opportunity to follow up with you."
      e)  Your goal here is not to get the order, but to connect.  If she does ask when the order is due tell her:  "I need the orders by _______(two days before you submit the order). 
      f)   Follow up - the fortune is in the follow up.
      g)  Let her know when the delivery day is - thank her for her order and ask her what samples she would like to see in her bag.

NEXT - Watch for How to Enter an Order...

Did you used to sunbathe with mayonaise, butter or cooking oil?

We must have been out of our minds......When we were kids, ok, when I was a kid, there was no such thing as sunscreen.  Ok I am lying.  There was 2 kinds of sunscreen, but I wouldn't be caught dead using either one.  One was called Uval - it was extremely bitter and you felt poisoned if you got it on your lips.  First they would turn numb, and the taste, I am sure, was close to hemlock.  Now, Lifeguards were cool, but they were the only ones who could get away with using white zinc oxide on their noses.  Did it work?  Oh yeah.  Would we use it?  Heck no.  It was not cool.  In 1964, Coppertone came out with a self-tanning formula that didn't protect you from the sun, but heck, until you went to bed and it turned your sheets bright yellow, you could delude yourself into thinking that you had a cool tan.

So as you can guess, I have already had many, many spots cut off which turned to Basal Cell Carcinoma because I didn't obey my mother.  Why am I telling you this?  Because, I showed the new Avon Skinvincible to my Dermatologist and her eyes bulged out of her head when she saw that the moisture lotion has 50 SPF.  She said it was the answer to many peoples problems to find the perfect protection against, smoke, temperatures, sun and pollution.  I agree!

I heartily endorse this product.  It feels good on, it does the job, and has released me from the poorly thought out weight loss therapy called "cut the bad skin off".   All kidding aside, Avon's new Skinvincible has both the night cream with alpha hydroxy acid, which sloughs off the dead skin cells and hydrates the skin, then after washing my face in the morning, I first treat with ANEW Absolute even, which evens out dark patches and dark circles under the eyes to create a pallete of clean, clear skin.  Next I protect my face by using 3 tiny squirts of Skinvincible and cover my face.  It sinks in very quickly and disappears on the skin.  It protects me from smoke pollution, auto and airplae pollution, the 118 head we get here in Scottsdale, and finally, it is a welcome relief to finally have a terrific SUNSCREEN which blocks sun and UV rays.

Ask me for a Sample today - kdaymayday@gmail.com

Join my team!  go to start.avon.com    use my RESOURCE code   kmeyer2352

Find me on Facebook - AVON SCOTTSDALE - 85251;   also, for Representatives, join:  AVON DISTRICT 7291

AVON IS IN THE NEWS THIS MONTH.....
Cosmopolitan: October
Nail Art in Red Hot Lace featured in "$10, Tops!" as a great way to turn a classic mani sexy

Elle: October
Anew Clinical Multi Shield Lotion SPF featured in "Forever 21"

Using technology to launch your Career with Avon

It's important that you follow the basics to attract and keep customers and utilizing every available avenue in this effort is your goal.  Specifically, you want to utilize sites that pay you instead of you paying them.  Google + analytics will allow you to create ads that will go on other national websites, because as my favorite phrase states, "This isn't your Grandma's Avon any more!"  Gone are the days where you can only sell to certain people on your street or cul-d-sac and only one representative per area. 

With the onslaught of technology and analytical capabilities to show you exactly who is looking at your site, this allows you to target your ads and features to your audience.  If they say you have mostly women, 50 or older - make sure you are featuring ANEW Platinum on your site.  If the report states that you have mostly women 18-24 - definitely feature the Mega Effects or Mark products.  I also like how the little ad they let me create to go on other people's pages not only leads to my site, but I can also send it right to my recruiting page, labeled OPPORTUNITY, with my specific code embedded.  Additionally, I can tell them that I do not want my ads appearing on any other Avon sites, to funnel them towards my coded page instead of clicking away onto the corporate page or competitor sites being allowed to put their ad on my site. Below, at the bottom of the page,  I have created an ad for me and at the same time, when I post the code to my site, my ad is being broadcast on another site. If someone clicks on another users ad on my page, I get paid. You could get paid too, doing  the same thing.

Avon does not allow anyone to change their keywords or met tags to boost their advantage, which integrally makes us richly favored by Google.  Avon also has a special page on the Web Editor which allows you to input your specific Gmail code so that when each page of your site, has the Google code, will boost you higher in the rankings, keeping you on the front page of the search engines when your zipcode and the word AVON is searched.

I urge you to go to one of my websites and download the powerpoint which gives you some free advice on how to market yourself.  I would ask you to follow me and add me to your circles for updated information: 

http://www.meyer2consult.com/REPS_ONLY.htm

When you find the link on How to market your Avon career, RIGHT CLICK on the link, then SAVE TARGET AS - name the file - save it to your DESKTOP.  It is quite large and will take about 7 minutes to download so put your feet up and have your notepad ready.  The blessing of doing this in a powerpoint movie is that you can stop it, pause it and go back if you need to see it again.

Let me know if this was helpful to you.  It is not meant to circumvent your Avon Training in PATHWAYS, under the training tab.  It is my pleasure to assist you in this endeavor. 

Karen S Meyer, Avon Unit Leader, 7291
youravon.com/kmeyer2352
Join my unit:  go to start.avon.com  use my RESOURCE CODE:  kmeyer2352

Back order Blues? Look at it from a different perspective!

How do you deal with customers in a positive way who ordered something that is on eternal backorder or discontinued?        

Up front, when they see the Outlet, I tell them - "This catalog is the most exciting of all.  This is the most popular catalog with Reps because they get 40% off the first 4 orders and to get 40% off something that is 5.00 which used to be 20.00 is exhilarating.  However, it's a gamble so we go into it with that attitude - we may win, we may lose, but we obviously have great taste because we have picked something that is extremely popular from our phase out catalog, Outlet."

  Not once, in all the years, (1980s) have I had a disappointed customer.  We celebrate when we get something and we try again on the next order when its boub or boub disc (back order unbilled or back order unbilled discontinued.  The key there is that we were not charged for it.  I tell my Reps to think positively - when you attack a problem with positive energy, you come out a winner with a new point of view.  

So remember, never grovel, blame Avon, blame the warehouse, when this happens.  You come off much more the champion sales person when you praise the customer for their excellent taste in products - style and color.